Articles & Reports
“Bioengineers as Professional Communicators.” Technical Report to Rice University.
“Document Design from 1980 to 1990: Challenges that Remain.” Technical Communication, 36(4), pp. 316-333.
“Evaluating Text Quality: The Continuum from Text-Focused to Reader-Focused Evaluation Methods.” IEEE Transactions in Professional Communication, 32(4), pp. 238-255.
“Grounding Plain Language in Research.” Clarity: Journal of the International Association Promoting Plain Legal Language, Vol. 64, pp. 33-39.
“Plain Language for Expert or Lay Audiences: Designing Text Using Protocol-Aided Revision.” Technical Report for the Center for the Study of Writing, University of California (Berkeley) and Carnegie Mellon University.
“Plain Language in the US Gains Momentum: 1940 – 2015.” IEEE Transactions in Professional Communication, 60(4), pp. 343-383.
“Quality in Document Design: Issues and Controversies.” Technical Communication, Second Quarter, pp. 239-243.
“Readability Formulas in the New Millennium: What’s the Use?” ACM Journal of Computer Documentation, 24(3), pp. 138-140.
Ch3: How Documents Engage Readers’ Thinking and Feeling. From Karen Schriver’s Dynamics in Document Design: Creating Texts for Readers.
“On Developing Plain Language Principles and Guidelines.” In K. Hallik and K. H. Whiteside’s Clear Communication: A Brief Overview, pp. 55-69.
“Reading on the Web: Implications for Online Information Design.” In P. C. Oven and Pozar’s On Information Design, pp. 111-137.
“The Rhetoric of Redesign in Bureaucratic Settings.” In J. Frascara’s Information Design as Principled Action: Making Information Accessible, Relevant, Understandable and Useful, pp. 173-184.
“Teaching Writers to Anticipate Readers’ Needs: What Can Document Designers Learn from Usability Testing?” In H. Pander Maat and M. Steehouder’s Studies in Functional Text Quality, pp. 141-157.
“What Do Technical Communicators Need to Know about Information Design?” In J. Johnson-Eilola and S. Selber’s Solving Problems in Technical Communication, pp. 386-427.
“What We Know about Expertise in Professional Communication.” In V. W. Berninger’s Past, Present and Future Contributions of Cognitive Writing Research to Cognitive Psychology, pp. 275-312.
Slides & Videos
“Improve Your Value at Work: Using Evidence to Influence Decision Making” – part of a closing keynote to the Society for Technical Communication
“Designing Plain Language Guidelines Internationally” – presented to the European Commission for the Clear Writing Awards
“Plain by Design: Evidence-Based Plain Language” – presented as part of a keynote to the International PLAIN Conference
“Reading on the Web: Implications for Online Information Design” – keynote presented to the Ljubljana Museum of Architecture and Design
Podcasts & Podcast Transcripts
Plain Language around the World
Plain Language: It’s about Smartening Up, Not Dumbing Down (HLOL: #149)
Using Design to Get People to Read and Keep Reading