Selected Articles & Reports
“Is Artificial Intelligence Coming for Information Designers’ Jobs?” (2023). Information Design Journal, 28(1), pp. 1-6.
“Bioengineers as Professional Communicators.” (2009). Technical Report to Rice University.
“Plain Language for Expert or Lay Audiences: Designing Text Using Protocol-Aided Revision.” (1991). Technical Report for the Center for the Study of Writing, University of California (Berkeley) and Carnegie Mellon University.
Ch3: How Documents Engage Readers’ Thinking and Feeling. From Karen Schriver’s 1997 Dynamics in Document Design: Creating Texts for Readers. New York: John Wiley & Sons.
“What Do Technical Communicators Need to Know about Information Design?” (2013). In J. Johnson-Eilola and S. Selber’s Solving Problems in Technical Communication, pp. 386-427. University of Chicago Press.
“What We Know about Expertise in Professional Communication.” (2012). In V. W. Berninger’s Past, Present and Future Contributions of Cognitive Writing Research to Cognitive Psychology, pp. 275-312. Psychology Press.
“The Rhetoric of Redesign in Bureaucratic Settings.” (2015). In J. Frascara’s Information Design as Principled Action: Making Information Accessible, Relevant, Understandable and Useful, pp. 173-184. Common Ground Publishing.
“Teaching Writers to Anticipate Readers’ Needs: What Can Document Designers Learn from Usability Testing?” (1992). In H. Pander Maat and M. Steehouder’s Studies in Functional Text Quality, pp. 141-157. Rodopi Press.
Slides & Videos
“Improve Your Value at Work: Using Evidence to Influence Decision Making” – part of a closing keynote to the Society for Technical Communication
“Designing Plain Language Guidelines Internationally” – presented to the European Commission for the Clear Writing Awards
“Reading on the Web: Implications for Online Information Design” – keynote presented to the Ljubljana Museum of Architecture and Design
Podcasts & Podcast Transcripts